- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Beacon
- Regions
- us
- Down Index
- 32of 100
What to do
Check whether you use Help Scout Beacon in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 18m it lasted.
Anything that failed between 2025-07-29 15:48 UTC and 2025-07-29 17:07 UTC may need a replay.Subscribe to Help Scout's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=help-scout works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Help Scout 3
- investigating
We're investigating a problem with our app, which is causing issues with downloading & uploading attachments, Beacon (unable to create Live Chats or submit Contact Forms), and delayed inbound emails. We'll post more information here as we have it. Thank you for your patience!
provider
- monitoring
We are no longer seeing issues with downloading & uploading attachments or Beacon Live Chats and Contact Forms. Delayed inbound emails are also starting to come through. We will provide updates as we continue to monitor this issue.
provider
- resolved
We are no longer seeing errors with attachments or Beacon, and all inbound emails have been successfully received. If you continue to experience any issues, please reach out to our team and let us know. Apologies for the inconvenience today, and thank you for your patience!
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-e34b3aa920
Is Help Scout still down?
No, this incident was resolved 2025-07-29 17:07 UTC. For Help Scout's live state, see https://down.guide/help-scout.
How long did it last?
1h 18m, from 2025-07-29 15:48 UTC to 2025-07-29 17:07 UTC, by the times Help Scout posted.
What was affected?
Help Scout named Beacon in us.
What caused it?
Help Scout hasn't published a root cause. If it does, it shows here.
Where does this come from?
Help Scout's official status page, https://status.helpscout.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.