- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Global Campaign Sends, Global Proof Sends
- Down Index
- 31of 100
What to do
Check whether you use Iterable Global Campaign Sends, Global Proof Sends. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 5h 25m it lasted.
Anything that failed between 2024-10-15 16:06 UTC and 2024-10-15 21:32 UTC may need a replay.Subscribe to Iterable's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=iterable works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Iterable 7
- monitoring
Starting around 7:27 AM PST, Iterable engineers began receiving alerts about elevated error rates on a 3rd-party ESP provider's API endpoints. Iterable has been working directly with our 3rd party vendor and they have released a fix and as of 8:07 AM PST we are seeing successful email sends. Customers using this ESP may experience issues impacting email sends, including elevated email campaign send skips during this impact window Iterable Engineer will continue monitoring the issue. If you have any questions please reach out to support@iterable.com
provider
- monitoring
The fix from our third party vendor has been stable and we're seeing email campaigns are sending successfully again. We are currently working to resend the emails that were impacted during the impact window. Next update will be at 11:00 am pst or sooner.
provider
- monitoring
Engineering is identifying alternative methods to identify affected campaigns and will contact customers to confirm whether redelivery is needed. Additionally, 3rd party vendor recovered as of 8:07 am PT and there are no issues with send. Next update at 12 pm PT.
provider
- monitoring
We are continuing to monitor for any further issues.
provider
- monitoring
Engineering is identifying alternative methods to identify affected campaigns and will contact customers to confirm whether redelivery is needed. Additionally, the 3rd party vendor recovered as of 8:07 am PT, and there are no issues with send. Next update at 12 pm PT.
provider
- monitoring
Engineering is continuing to work on identifying alternative methods to determine affected campaigns. We will be reaching out to impacted customers to confirm whether redelivery is necessary. The 3rd party vendor recovered at 8:07 AM PT, and there are no ongoing issues with email sends.
provider
- resolved
As of 4:16 PM PST, all affected messages have been successfully processed, and the incident is now resolved. Our engineering team has confirmed that all campaigns have been reviewed, and there are no outstanding issues. The 3rd party vendor's recovery at 8:07 AM PT resolved the initial sending issue, and no further delays or interruptions are expected. We appreciate your patience during this time and apologize for any inconvenience caused. If you have any questions or need further assistance, please reach out to our support team at support@iterable.com
provider
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Corrections
None so far.
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Questions about DWN-0c0162fbc7
Is Iterable still down?
No, this incident was resolved 2024-10-15 21:32 UTC. For Iterable's live state, see https://down.guide/iterable.
How long did it last?
5h 25m, from 2024-10-15 16:06 UTC to 2024-10-15 21:32 UTC, by the times Iterable posted.
What was affected?
Iterable named Global Campaign Sends, Global Proof Sends.
What caused it?
Iterable hasn't published a root cause. If it does, it shows here.
Where does this come from?
Iterable's official status page, https://status.iterable.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.