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Iterable

Delays in processing System Webhooks

Degraded Lasted 22h 35m · started · Iterable's page

Level
confirmed
Worst impact
Degraded
Components
Global System Webhooks
Down Index
23of 100

What to do

  • Check whether you use Iterable Global System Webhooks. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 22h 35m it lasted.

    Anything that failed between 2024-10-25 21:00 UTC and 2024-10-26 19:35 UTC may need a replay.
  • Subscribe to Iterable's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=iterable works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Iterable 3

  1. identified

    The code fix for the slowness of System webhooks is deployed. Currently the queue is depleting. This could take several hours to deplete the backlog completely. During this time the performance will be degraded. Next update at 6pm PST.

    provider

  2. monitoring

    System webhook backlog is depleted and the incident is resolved.

    provider

  3. resolved

    This incident has been resolved.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-3111fe04cc

Is Iterable still down?

No, this incident was resolved 2024-10-26 19:35 UTC. For Iterable's live state, see https://down.guide/iterable.

How long did it last?

22h 35m, from 2024-10-25 21:00 UTC to 2024-10-26 19:35 UTC, by the times Iterable posted.

What was affected?

Iterable named Global System Webhooks.

What caused it?

Iterable hasn't published a root cause. If it does, it shows here.

Where does this come from?

Iterable's official status page, https://status.iterable.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.