- Level
- confirmed
- Worst impact
- Major outage
- Components
- Global Web Application
- Regions
- eu, us
What to do
Check whether you use Iterable Global Web Application in eu, us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 37m it lasted.
Anything that failed between 2026-05-12 23:31 UTC and 2026-05-13 00:08 UTC may need a replay.Subscribe to Iterable's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=iterable works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Iterable 4
- investigating
We are currently investigating an issue involving users being unable to access the Iterable web app. API traffic, Sends, and Journeys already in progress are unaffected. This outage is limited to the Iterable web application itself.
provider
- investigating
Engineering has identified a fix and is in the process of deploying to both EU and US web environments to resolve the issue. Next update at 5PM PDT or sooner.
provider
- identified
Our engineering team is continuing to work toward a full resolution. While we have mostly restored web application access, there may be some pages within the web app that periodically fail to load until the fix is fully rolled out across the entire application. Next update by 5:30PM PDT or sooner.
provider
- resolved
Our engineering team has completed the fix to the web application in both the US and EU regions. All services are currently functioning normally. Email sends, API traffic, webhooks, and journeys functioned normally throughout this incident. The only impact was being unable to log into the web application and slow page loads. If you continue to experience any issues, please reach out to Support.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-58c2c7ad5a
Is Iterable still down?
No, this incident was resolved 2026-05-13 00:08 UTC. For Iterable's live state, see https://down.guide/iterable.
How long did it last?
37m, from 2026-05-12 23:31 UTC to 2026-05-13 00:08 UTC, by the times Iterable posted.
What was affected?
Iterable named Global Web Application in eu, us.
What caused it?
Iterable hasn't published a root cause. If it does, it shows here.
Where does this come from?
Iterable's official status page, https://status.iterable.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.