- Level
- confirmed
- Worst impact
- Degraded
- Components
- Global Web Application
- Down Index
- 21of 100
What to do
Check whether you use Iterable Global Web Application. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 5h 5m it lasted.
Anything that failed between 2024-11-22 15:15 UTC and 2024-11-22 20:20 UTC may need a replay.Subscribe to Iterable's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=iterable works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Iterable 4
- investigating
Iterable engineering became alerted to high error rates on web-app this morning around 6:00 a.m. PT. After investigating the this issue it appears that these spikes could be happening at the top of each hour as higher volumes of campaigns are scheduled to be sent out. The first time frame of impact was from 6:02 - 6:11am PT and then again at 7am PT. Customers could be seeing a slowness in the web UI. Sends processing, journey processing, and data ingestion are not currently impacted. Next update at 8 am PT or sooner.
provider
- monitoring
Iterable engineering has mitigated the errors and slowdown affecting the web UI and API endpoints at the top of the hour. The last one occurred between 7:02 - 7:12 am PT. We are continuing to monitor. Next update by 9 am PT
provider
- monitoring
There have been no further application degradations, and the engineering team will continue monitoring through the morning. Next update by 12 pm PT or sooner
provider
- resolved
There have been no further application degradations and the platform looks stable. This will be our last update as we are marking this incident as resolved. Engineering team will continue to monitor closely.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
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Questions about DWN-6de634b9fd
Is Iterable still down?
No, this incident was resolved 2024-11-22 20:20 UTC. For Iterable's live state, see https://down.guide/iterable.
How long did it last?
5h 5m, from 2024-11-22 15:15 UTC to 2024-11-22 20:20 UTC, by the times Iterable posted.
What was affected?
Iterable named Global Web Application.
What caused it?
Iterable hasn't published a root cause. If it does, it shows here.
Where does this come from?
Iterable's official status page, https://status.iterable.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.