- Level
- confirmed
- Worst impact
- Degraded
- Components
- Journey Processing, User Updates, List Uploads, User Deletions
- Down Index
- 21of 100
What to do
Check whether you use Iterable Journey Processing, User Updates, List Uploads, User Deletions. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 4h 11m it lasted.
Anything that failed between 2025-05-20 14:52 UTC and 2025-05-20 19:02 UTC may need a replay.Subscribe to Iterable's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=iterable works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Iterable 4
- investigating
Starting at around 9 pm PT 5/19, cluster 22 began experiencing delays delays on user updates, list uploads, user deletion, and event processing. Customers could experience delays of up to 6 hours currently. The engineering team is currently investigating and working to remediate these delays. Next update at 9:30 am PT or sooner.
provider
- investigating
We are continuing to investigate this issue.
provider
- monitoring
Our engineering team has rolled out a fix to remediate the delays seen on c22 for user updates, list uploads, user deletion, and event processing. The system is currently working through the backlog of data and we should see it drained in a couple of hours. Engineering will continue to monitor the cluster performance until the backlog is completely drained. Next update at 11:30 am PT or sooner.
provider
- resolved
The system has finished working on backlog of data and the data is caught up. All systems are operational and have no issues. Engineering will continue to monitor the cluster performance.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-78aa3b9c08
Is Iterable still down?
No, this incident was resolved 2025-05-20 19:02 UTC. For Iterable's live state, see https://down.guide/iterable.
How long did it last?
4h 11m, from 2025-05-20 14:52 UTC to 2025-05-20 19:02 UTC, by the times Iterable posted.
What was affected?
Iterable named Journey Processing, User Updates, List Uploads, User Deletions.
What caused it?
Iterable hasn't published a root cause. If it does, it shows here.
Where does this come from?
Iterable's official status page, https://status.iterable.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.