Journeys are having issues fetching, creating and saving journeys.

What to do

• Check whether you use Iterable Global Web Application. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 8h 38m it lasted.

  Anything that failed between 2025-03-07 09:57 UTC and 2025-03-07 18:35 UTC may need a replay.

• Subscribe to Iterable's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=iterable works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Iterable 3

1. investigatingMar 7, 2025, 9:57 AM UTC

   We are currently investigating an issue affecting Journeys where fetching, creation and saving of journeys is not working correctly. Customers may experience delays or unexpected behavior when using Journeys. Our Engineering team is actively working to identify the root cause. We will provide the next update in 60 minutes or sooner if more information becomes available.

   provider

2. monitoringMar 7, 2025, 10:32 AM UTC

   A fix has been deployed and journey function is operating normally. Moving to monitoring state.

   provider

3. resolvedMar 7, 2025, 6:35 PM UTC

   We do not see any more errors in journey edits.

   provider

Corrections

None so far.

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