- Level
- confirmed
- Worst impact
- Degraded
- Components
- Global Web Application
- Down Index
- 23of 100
What to do
Check whether you use Iterable Global Web Application. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 19h 41m it lasted.
Anything that failed between 2024-11-20 21:56 UTC and 2024-11-21 17:37 UTC may need a replay.Subscribe to Iterable's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=iterable works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Iterable 6
- investigating
We are currently experiencing errors and slowness in accessing the Iterable platform. This is only impacting the Web Interface and is not impacting sends, journey processing. The engineering team is currently investigating. Next update by 3pm PT.
provider
- monitoring
Engineering has confirmed that the errors and slowness were from 1:30-1:50 PM PT. We have recovered since then, and we're continuing to monitor and work on further preventative measures. Next update by 4 pm PT.
provider
- identified
The engineering team has identified a fix for the intermittent degradations and is working on a remediation. We're continuing to monitor and add further preventative measures. Next update by 5 pm PT.
provider
- monitoring
The engineering team has deployed a fix for the intermittent degradations. We are continuing to monitor. If you are still seeing issues with platform slowness, please contact Iterable support. Iterable campaign sends and journey processing were not impacted during this incident. Next update at 7pm PT.
provider
- monitoring
There have been no further application degradations, and the engineering team will continue monitoring through the morning. Next update by 9am PT
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-c565542867
Is Iterable still down?
No, this incident was resolved 2024-11-21 17:37 UTC. For Iterable's live state, see https://down.guide/iterable.
How long did it last?
19h 41m, from 2024-11-20 21:56 UTC to 2024-11-21 17:37 UTC, by the times Iterable posted.
What was affected?
Iterable named Global Web Application.
What caused it?
Iterable hasn't published a root cause. If it does, it shows here.
Where does this come from?
Iterable's official status page, https://status.iterable.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.