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Mercury

Card Authorization Timeouts Impacting Some Customers

Degraded Lasted 0m · started · Mercury's page

Level
confirmed
Worst impact
Degraded
Down Index
8of 100

What to do

  • Check whether your product depends on Mercury. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.

    Anything that failed between 2026-11-06 16:47 UTC and 2026-11-06 16:28 UTC may need a replay.
  • Subscribe to Mercury's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=mercury works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Mercury 2

  1. resolved

    From approximately 8:20am to 10:12am CST, card transaction authorizations were intermittently interrupted. This incident has now been resolved, with card transactions fully restored and operating normally. No further action is needed. Thank you for your patience.

    provider

  2. resolved

    From approximately 8:52am to 9:56am ET, card transaction authorizations were intermittently interrupted. This incident has now been resolved, with card transactions fully restored and operating normally. No further action is needed. Thank you for your patience.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-4aaba904f8

Is Mercury still down?

No, this incident was resolved 2026-11-06 16:28 UTC. For Mercury's live state, see https://down.guide/mercury.

How long did it last?

0m, from 2026-11-06 16:47 UTC to 2026-11-06 16:28 UTC, by the times Mercury posted.

What caused it?

Mercury hasn't published a root cause. If it does, it shows here.

Where does this come from?

Mercury's official status page, https://status.mercury.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.