Intermittent issues installing WhatsApp channels

What to do

• Check whether you use Bird Channels - Europe, Channels - US (West), Channels - Asia (India) in apac, eu, in, us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1d 23h it lasted.

  Anything that failed between 2025-11-24 11:47 UTC and 2025-11-26 11:12 UTC may need a replay.

• Subscribe to Bird's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=messagebird works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Bird 7

1. investigatingNov 24, 2025, 11:47 AM UTC

   We are investigating issues preventing some customers from installing WhatsApp channels.

   provider

2. identifiedNov 24, 2025, 12:36 PM UTC

   We have confirmed that impact is scoped to pre-verified numbers only. The issue has been escalated to Meta for further investigations.

   provider

3. identifiedNov 24, 2025, 5:43 PM UTC

   Meta's engineering team has been engaged for investigations.

   provider

4. identifiedNov 25, 2025, 9:30 AM UTC

   We are continuing investigations alongside Meta engineering teams.

   provider

5. identifiedNov 26, 2025, 9:25 AM UTC

   We are continuing investigations.

   provider

6. identifiedNov 26, 2025, 10:18 AM UTC

   Meta identified some issues regarding sign-up flows on their end and have provided a temporary workaround; we are in the process of confirming and deploying it.

   provider

7. resolvedNov 26, 2025, 11:12 AM UTC

   We have deployed the proposed workaround and full service functionality has been restored.

   provider

Corrections

None so far.

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