[EU and AP only] Missing contacts in some segments using contact events

What to do

• Check whether you use Bird Contacts - Europe, Contacts - Asia (India) in apac, eu, in. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3h 8m it lasted.

  Anything that failed between 2025-11-28 16:43 UTC and 2025-11-28 19:52 UTC may need a replay.

• Subscribe to Bird's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=messagebird works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Bird 5

1. identifiedNov 28, 2025, 4:43 PM UTC

   We have identified an issue affecting contact event segments in the EU and AP regions. Some segments may not include all contacts that match the event criteria. We are actively investigating and will provide updates as we work toward a resolution.

   provider

2. identifiedNov 28, 2025, 5:01 PM UTC

   We are actively working on a fix. This issue only affects contacts that have not been updated since August 11, 2025.

   provider

3. identifiedNov 28, 2025, 6:04 PM UTC

   The segmentation issue in the EU region has been resolved. As part of our fix, contact updates in the EU and AP regions are experiencing delays. We expect this to be resolved within the next few minutes.

   provider

4. monitoringNov 28, 2025, 6:13 PM UTC

   A fix has been implemented and we are monitoring the results.

   provider

5. resolvedNov 28, 2025, 7:52 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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