Bird: Degrade performance with Contacts

What to do

Check whether you use Bird Contacts - Europe in eu. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 17h 15m it lasted.
Anything that failed between 2025-12-04 16:16 UTC and 2025-12-05 09:31 UTC may need a replay.
Subscribe to Bird's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=messagebird works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

investigatingDec 4, 2025, 4:16 PM UTC
We are currently investigating a degraded performance with Contacts In the EU region which impacts but is not limited to Contacts pages, Journeys and Flows.
provider
monitoringDec 4, 2025, 5:14 PM UTC
The degradation has been mitigated and all service functionality has been fully restored.
provider
resolvedDec 5, 2025, 9:31 AM UTC
This incident has been resolved.
provider

Reports count in aggregate; nothing about you is shown.

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Is Bird still down?

No, this incident was resolved 2025-12-05 09:31 UTC. For Bird's live state, see https://down.guide/messagebird.

How long did it last?

17h 15m, from 2025-12-04 16:16 UTC to 2025-12-05 09:31 UTC, by the times Bird posted.

What was affected?

Bird named Contacts - Europe in eu.

What caused it?

Bird hasn't published a root cause. If it does, it shows here.

Where does this come from?

Bird's official status page, https://status.bird.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.