- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Analytics - US (West), Campaigns - US (West), Contacts - US (West)
- Regions
- us
- Down Index
- 33of 100
What to do
Check whether you use Bird Analytics - US (West), Campaigns - US (West), Contacts - US (West) in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 13m it lasted.
Anything that failed between 2026-01-27 18:56 UTC and 2026-01-27 21:10 UTC may need a replay.Subscribe to Bird's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=messagebird works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Bird 6
- investigating
We are currently experiencing a database performance issue that is impacting multiple platform services. Customers may encounter timeouts, slow response times, and intermittent errors when accessing the following areas: * CDP (Customer Data Platform) - Data synchronization and profile updates may be delayed * Campaigns - Campaign creation, editing, and sending operations may be affected Our engineering team is actively investigating the database issue and working to restore normal service. We will provide updates as we make progress toward resolution.
provider
- identified
The issue has been identified and a fix is being implemented.
provider
- identified
The team has made additional adjustments and we have started seeing accelerated recovery of the cluster.
provider
- identified
We have identified which hardware was causing the issues and are replacing it. We are already seeing some improvement and expect that to continue.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-861aebeafc
Is Bird still down?
No, this incident was resolved 2026-01-27 21:10 UTC. For Bird's live state, see https://down.guide/messagebird.
How long did it last?
2h 13m, from 2026-01-27 18:56 UTC to 2026-01-27 21:10 UTC, by the times Bird posted.
What was affected?
Bird named Analytics - US (West), Campaigns - US (West), Contacts - US (West) in us.
What caused it?
Bird hasn't published a root cause. If it does, it shows here.
Where does this come from?
Bird's official status page, https://status.bird.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.