- Level
- confirmed
- Worst impact
- Degraded
- Components
- Analytics - US (West), Campaigns - US (West), Channels - US (West), Connectors - US (West), Contacts - US (West), Flows - US (West), Inbox - US (West), Journey - US (West)
- Regions
- us
What to do
Check whether you use Bird Analytics - US (West), Campaigns - US (West), Channels - US (West), Connectors - US (West) and 4 more in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 29m it lasted.
Anything that failed between 2026-09-18 21:53 UTC and 2026-09-18 23:23 UTC may need a replay.Subscribe to Bird's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=messagebird works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Bird 3
- investigating
Between 20:04 and 20:48 UTC on 18 September, a fault in an upstream cloud provider service disrupted internal event delivery in our US region. During this window, multiple platform services processed events with delays. Customers may have experienced delayed updates to their data, delayed or missing webhook deliveries, and delayed integration and automation runs. The underlying fault has cleared. Processing backlogs continued to drain. We are verifying full recovery and identifying any events that require replay.
provider
- monitoring
The upstream fault has cleared and processing has returned to normal latency across affected services in our US region. A subset of operations did not complete during the affected window, and we are replaying those now. We are continuing to monitor before declaring this resolved. Next update within 30 minutes.
provider
- resolved
This incident is resolved. Processing has returned to normal latency across affected services in our US region, and operations that did not complete during the affected window have been replayed.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-8b46382443
Is Bird still down?
No, this incident was resolved 2026-09-18 23:23 UTC. For Bird's live state, see https://down.guide/messagebird.
How long did it last?
1h 29m, from 2026-09-18 21:53 UTC to 2026-09-18 23:23 UTC, by the times Bird posted.
What was affected?
Bird named Analytics - US (West), Campaigns - US (West), Channels - US (West), Connectors - US (West) and 4 more in us.
What caused it?
Bird hasn't published a root cause. If it does, it shows here.
Where does this come from?
Bird's official status page, https://status.bird.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.