Failures executing journeys, processing contact events, segmentation and campaigns

What to do

• Check whether you use Bird Campaigns - Europe, Contacts - Europe, Contacts - US (West), Contacts - Asia (India) and 3 more in apac, eu, in, us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 7h 41m it lasted.

  Anything that failed between 2025-11-26 10:42 UTC and 2025-11-26 18:23 UTC may need a replay.

• Subscribe to Bird's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=messagebird works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Bird 7

1. investigatingNov 26, 2025, 10:42 AM UTC

   We are currently investigating this issue.

   provider

2. investigatingNov 26, 2025, 10:49 AM UTC

   We are continuing to investigate this issue.

   provider

3. identifiedNov 26, 2025, 11:17 AM UTC

   The issue has been identified and a fix is being implemented.

   provider

4. identifiedNov 26, 2025, 12:24 PM UTC

   We are continuing to work on the issue. We see that there is very little impact at the moment but some underlying systems are still not stable.

   provider

5. identifiedNov 26, 2025, 3:14 PM UTC

   We are continuing to work on the issue. Multiple services have recovered. Contacts, Journeys and Campaigns still experience degraded performance.

   provider

6. monitoringNov 26, 2025, 4:14 PM UTC

   Systems have stabilized. We are continuously monitoring the services.

   provider

7. resolvedNov 26, 2025, 6:23 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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