Bird: [Connectivity Platform] Conversations API seeing some errors with increased latency

What to do

Check whether you use Bird Conversations - API. Check your stack
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Confirm your retries, queues and scheduled jobs caught up after the 1h 2m it lasted.
Anything that failed between 2025-10-25 00:35 UTC and 2025-10-25 01:37 UTC may need a replay.
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investigatingOct 25, 2025, 12:35 AM UTC
We are seeing some small amount of API request acceptance errors on the conversations API on the Connectivity Platform. Some API calls are also experiencing increased latency. It is being actively investigated.
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investigatingOct 25, 2025, 12:37 AM UTC
We are continuing to investigate this issue.
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identifiedOct 25, 2025, 12:44 AM UTC
The issue has been identified and a fix is being implemented.
provider
monitoringOct 25, 2025, 1:26 AM UTC
A fix has been implemented and we are monitoring the results.
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resolvedOct 25, 2025, 1:37 AM UTC
This incident has been resolved.
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None so far.

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Is Bird still down?

No, this incident was resolved 2025-10-25 01:37 UTC. For Bird's live state, see https://down.guide/messagebird.

How long did it last?

1h 2m, from 2025-10-25 00:35 UTC to 2025-10-25 01:37 UTC, by the times Bird posted.

What was affected?

Bird named Conversations - API.

What caused it?

Bird hasn't published a root cause. If it does, it shows here.

Where does this come from?

Bird's official status page, https://status.bird.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.