- Level
- confirmed
- Worst impact
- Operational
- Components
- MongoDB Cloud, MongoDB Atlas for Government
What to do
Check whether you use MongoDB Atlas MongoDB Cloud, MongoDB Atlas for Government. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3d 20h it lasted.
Anything that failed between 2026-07-17 16:14 UTC and 2026-07-21 13:08 UTC may need a replay.Subscribe to MongoDB Atlas's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=mongodb-atlas works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from MongoDB Atlas 3
- identified
Due to an ongoing incident with AWS's billing data, MongoDB Atlas and Atlas for Government will not be updating AWS network or backup consumption data over this weekend, 2026-07-17 through 2026-07-20. The products themselves will remain fully available. When the upstream issue has been resolved, we intend to display and bill for the correct amounts. Charges will have usage dates that correctly express the usage, but will have the billed date of when this is corrected. Cluster and backup health are unaffected. Other cloud providers' billing data is unaffected. You can follow the upstream incident at https://health.aws.amazon.com/health/status
provider
- monitoring
The upstream issue has been corrected. After approximately 0400 UTC on 2026-07-21, most, if not all, of the updated backup and network consumption on AWS will be reflected in MongoDB Atlas and Atlas for Government. Thank you for your patience during this incident.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-12fed4b6ad
Is MongoDB Atlas still down?
No, this incident was resolved 2026-07-21 13:08 UTC. For MongoDB Atlas's live state, see https://down.guide/mongodb-atlas.
How long did it last?
3d 20h, from 2026-07-17 16:14 UTC to 2026-07-21 13:08 UTC, by the times MongoDB Atlas posted.
What was affected?
MongoDB Atlas named MongoDB Cloud, MongoDB Atlas for Government.
What caused it?
MongoDB Atlas hasn't published a root cause. If it does, it shows here.
Where does this come from?
MongoDB Atlas's official status page, https://status.mongodb.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.