- Level
- confirmed
- Worst impact
- Partial outage
- Components
- MongoDB Support Portal
- Regions
- us
- Down Index
- 36of 100
What to do
Check whether you use MongoDB Atlas MongoDB Support Portal in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 6h 25m it lasted.
Anything that failed between 2026-09-16 09:06 UTC and 2026-09-16 15:31 UTC may need a replay.Subscribe to MongoDB Atlas's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=mongodb-atlas works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from MongoDB Atlas 3
- investigating
MongoDB customers are currently experiencing degraded or limited access to the MongoDB Customer Support Portal (https://support.mongodb.com/). If you require assistance with a critical MongoDB Technical Support issue and are unable to access the Customer Support Portal, please contact us using one of the numbers listed below: [These numbers have been removed. Active MongoDB customers can access them at the support portal.] We appreciate your patience.
provider
- investigating
We are continuing to investigate this issue.
provider
- resolved
The MongoDB Support Portal experienced service degradation issues between approximately 2026-09-16 09:00 UTC and 2026-09-16 15:15 UTC. These platform issues have been resolved. We apologize for the service interruption and greatly appreciate your patience. Regards, The MongoDB Team
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-5d331151d0
Is MongoDB Atlas still down?
No, this incident was resolved 2026-09-16 15:31 UTC. For MongoDB Atlas's live state, see https://down.guide/mongodb-atlas.
How long did it last?
6h 25m, from 2026-09-16 09:06 UTC to 2026-09-16 15:31 UTC, by the times MongoDB Atlas posted.
What was affected?
MongoDB Atlas named MongoDB Support Portal in us.
What caused it?
MongoDB Atlas hasn't published a root cause. If it does, it shows here.
Where does this come from?
MongoDB Atlas's official status page, https://status.mongodb.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.