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MongoDB Atlas

AWS Cluster DNS Changes Degraded Performance

Partial outage Lasted 6h 58m · started · MongoDB Atlas's page

Level
confirmed
Worst impact
Partial outage
Components
MongoDB Atlas for Government
Down Index
34of 100

What to do

  • Check whether you use MongoDB Atlas MongoDB Atlas for Government. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 6h 58m it lasted.

    Anything that failed between 2026-05-07 15:17 UTC and 2026-05-07 22:15 UTC may need a replay.
  • Subscribe to MongoDB Atlas's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=mongodb-atlas works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from MongoDB Atlas 7

  1. identified

    DNS changes for AWS clusters are currently degraded. We've identified the issue and are pushing out a patch.

    provider

  2. identified

    DNS changes for AWS clusters are currently degraded. Cluster topology modifications may be delayed or not able to complete successfully. We've identified the issue and are pushing out a patch.

    provider

  3. identified

    Mitigation is in progress; recovery for DNS operations and downstream cluster topology changes has begun.

    provider

  4. investigating

    We are still seeing cases where new cluster update requests are failing to go through due to ACME related DNS issues. We are actively investigating this issue.

    provider

  5. monitoring

    We've identified a bad piece of metadata causing DNS issues. We've since patched this metadata and are seeing recovery in ACME updates for cluster topology changes. We will continue to monitor recovery.

    provider

  6. monitoring

    We are continuing to monitor for any further issues.

    provider

  7. resolved

    DNS updates for ACME are confirmed healthy. Cluster updates are now proceeding as expected.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-8c6a69fefd

Is MongoDB Atlas still down?

No, this incident was resolved 2026-05-07 22:15 UTC. For MongoDB Atlas's live state, see https://down.guide/mongodb-atlas.

How long did it last?

6h 58m, from 2026-05-07 15:17 UTC to 2026-05-07 22:15 UTC, by the times MongoDB Atlas posted.

What was affected?

MongoDB Atlas named MongoDB Atlas for Government.

What caused it?

MongoDB Atlas hasn't published a root cause. If it does, it shows here.

Where does this come from?

MongoDB Atlas's official status page, https://status.mongodb.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.