MongoDB Atlas BI Connector: Connections and queries fail

What to do

• Check whether you use MongoDB Atlas MongoDB Atlas for Government. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3d 20h it lasted.

  Anything that failed between 2026-04-17 17:03 UTC and 2026-04-21 13:45 UTC may need a replay.

• Subscribe to MongoDB Atlas's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=mongodb-atlas works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from MongoDB Atlas 4

1. investigatingApr 17, 2026, 5:03 PM UTC

   We are currently investigating reports in MongoDB Atlas for Government that the Business Intelligence Connector (BI Connector) is failing. Affected users will have issues connecting to and querying their BI Connectors. No workaround has been identified at this time. Underlying cluster health is not affected.

   provider

2. identifiedApr 17, 2026, 8:24 PM UTC

   We have identified the issue affecting the Business Intelligence (BI) Connector in MongoDB Atlas for Government. We are working on a fix. While no workaround exists, data remains accessible to MongoDB clients. Affected users will not be able to connect to their clusters' BI Connectors. Cluster health is unaffected.

   provider

3. monitoringApr 20, 2026, 7:17 PM UTC

   A fix has been implemented and we are monitoring the results. The launch of the fix should be complete by approximately 13:00 UTC 21 April 2026.

   provider

4. resolvedApr 21, 2026, 1:45 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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