video live and playback issues

What to do

• Check whether you use Mux Mux Video - VOD, Mux Video - Live. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 21h 53m it lasted.

  Anything that failed between 2026-07-15 19:13 UTC and 2026-07-16 17:07 UTC may need a replay.

• Subscribe to Mux's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=mux works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Mux 5

1. identifiedJul 15, 2026, 7:13 PM UTC

   Customers may experience issues with video live and/or playback. Root cause has been identified and fix is being worked on. More updates to come as we have it.

   provider

2. monitoringJul 15, 2026, 9:06 PM UTC

   A fix has been implemented and we are monitoring the results.

   provider

3. monitoringJul 15, 2026, 9:06 PM UTC

   We have identified service disruption in underlying cloud infrastructure in a single availability zone, which impacted a portion of video ingestion and playback. We have routed traffic away from the affected infrastructure and are continuing to monitor while we work with the service provider on resolution.

   provider

4. monitoringJul 16, 2026, 12:21 AM UTC

   All customer impact has been mitigated. Traffic remains directed away from the affected infrastructure while we work with our cloud provider on the underlying issue. We will remain in this state until we have fully validated the issue is resolved and we can safely restore normal operation. Once normal operation is restored, we will update and close this incident accordingly.

   provider

5. resolvedJul 16, 2026, 5:07 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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