Increased error rates for video ingest and playback for on-demand assets

What to do

• Check whether you use Mux Mux Video - VOD. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 7m it lasted.

  Anything that failed between 2025-10-03 12:55 UTC and 2025-10-03 15:02 UTC may need a replay.

• Subscribe to Mux's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=mux works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Mux 5

1. investigatingOct 3, 2025, 12:55 PM UTC

   We are investigating an issue causing increased error rates for video ingest and playback for on-demand assets.

   provider

2. identifiedOct 3, 2025, 1:24 PM UTC

   We have identified the issue causing an increase in errors, and are working to resolve the issue as soon as possible.

   provider

3. identifiedOct 3, 2025, 2:11 PM UTC

   We are continuing to work on a fix for this issue.

   provider

4. monitoringOct 3, 2025, 2:27 PM UTC

   A fix has been implemented and we are monitoring the results.

   provider

5. resolvedOct 3, 2025, 3:02 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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