- Level
- confirmed
- Worst impact
- Degraded
- Components
- Mux Video - VOD
- Down Index
- 25of 100
What to do
Check whether you use Mux Mux Video - VOD. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3d 7h it lasted.
Anything that failed between 2026-01-29 18:07 UTC and 2026-02-02 02:00 UTC may need a replay.Subscribe to Mux's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=mux works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Mux 5
- investigating
We are investigating an issue that causes some audio or video segments to be corrupt, causing playback quality degradation on affected assets.
provider
- identified
We have identified the cause of this issue and our team is working on a fix.
provider
- identified
A fix has been implemented to address the issue for new assets, and our team is working through any remaining affected assets. We will post further updates as we have them.
provider
- monitoring
We have completed the remediation steps for impacted assets and will be monitoring.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-4cc156df7f
Is Mux still down?
No, this incident was resolved 2026-02-02 02:00 UTC. For Mux's live state, see https://down.guide/mux.
How long did it last?
3d 7h, from 2026-01-29 18:07 UTC to 2026-02-02 02:00 UTC, by the times Mux posted.
What was affected?
Mux named Mux Video - VOD.
What caused it?
Mux hasn't published a root cause. If it does, it shows here.
Where does this come from?
Mux's official status page, https://status.mux.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.