- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Mux Video - VOD, Mux Video - Live
- Down Index
- 35of 100
What to do
Check whether you use Mux Mux Video - VOD, Mux Video - Live. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 53m it lasted.
Anything that failed between 2026-07-14 17:09 UTC and 2026-07-14 20:01 UTC may need a replay.Subscribe to Mux's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=mux works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Mux 5
- investigating
We are investigating reports of video playback failures. Some customers may experience playback errors or timeouts.
provider
- identified
The issue has been identified and a fix is being implemented.
provider
- identified
We are continuing to work on a fix for this issue.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-6db9e2fb9d
Is Mux still down?
No, this incident was resolved 2026-07-14 20:01 UTC. For Mux's live state, see https://down.guide/mux.
How long did it last?
2h 53m, from 2026-07-14 17:09 UTC to 2026-07-14 20:01 UTC, by the times Mux posted.
What was affected?
Mux named Mux Video - VOD, Mux Video - Live.
What caused it?
Mux hasn't published a root cause. If it does, it shows here.
Where does this come from?
Mux's official status page, https://status.mux.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.