Mux Player embeds increased error rates

What to do

• Check whether you use Mux Mux Player - Embeds. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 12h 26m it lasted.

  Anything that failed between 2025-10-20 09:39 UTC and 2025-10-20 22:04 UTC may need a replay.

• Subscribe to Mux's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=mux works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Mux 7

1. identifiedOct 20, 2025, 9:39 AM UTC

   From 07:30 UTC, Mux Player embeds are were experiencing increased error rates caused by an outage with an underlying cloud vendor.

   provider

2. identifiedOct 20, 2025, 9:46 AM UTC

   We are continuing to investigate the issue.

   provider

3. identifiedOct 20, 2025, 9:54 AM UTC

   We're seeing signs of recovery, and continue to monitor the service health.

   provider

4. monitoringOct 20, 2025, 10:40 AM UTC

   Recovery continues and service has returned to operational. We will continue to monitor.

   provider

5. monitoringOct 20, 2025, 3:12 PM UTC

   We are continuing to monitor for any issues while the underlying cloud vendor continues to investigate the root cause.

   provider

6. monitoringOct 20, 2025, 6:21 PM UTC

   We are continuing to monitor our systems, as our underlying cloud providers continue to investigate the root cause.

   provider

7. resolvedOct 20, 2025, 10:04 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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