Delayed video ingest and webhook delivery for some customers

What to do

• Check whether you use Mux Mux Video - VOD. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 4h 26m it lasted.

  Anything that failed between 2026-02-24 20:06 UTC and 2026-02-25 00:32 UTC may need a replay.

• Subscribe to Mux's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=mux works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Mux 4

1. investigatingFeb 24, 2026, 8:06 PM UTC

   We are currently investigating delays in video ingestion and webhook delivery. Our teams are investigating and we will share an update once we have more information.

   provider

2. identifiedFeb 24, 2026, 8:37 PM UTC

   Our teams identified the cause of the delays and are actively working on recovery.

   provider

3. monitoringFeb 24, 2026, 9:08 PM UTC

   Our teams have implemented a fix to resolve the delays. At approximately 19:53 UTC, customers may have experienced delays in video ingest time and webhook delivery. We will continue to monitor the recovery and will post an update when fully resolved.

   provider

4. resolvedFeb 25, 2026, 12:32 AM UTC

   After monitoring the fix we have confirmed full resolution.

   provider

Corrections

None so far.

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