- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Mux Video - VOD
- Down Index
- 32of 100
What to do
Check whether you use Mux Mux Video - VOD. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3h it lasted.
Anything that failed between 2026-03-06 22:57 UTC and 2026-03-07 01:57 UTC may need a replay.Subscribe to Mux's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=mux works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Mux 2
- identified
A recent encoding change caused a mismatch in initialization metadata for some clips that were created in the last 24 hours. This would affect clips of assets created before Thursday, March 6 — 15:11 UTC that utilized "basic" or "premium" video_quality. A fix is currently being worked on.
provider
- resolved
Engineers have resolved the issue with clips not having audio. Any new clips will function as expected. Impacted clips created during the incident window are not retroactively corrected, but can be re-created from the original asset.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-c58c4084a1
Is Mux still down?
No, this incident was resolved 2026-03-07 01:57 UTC. For Mux's live state, see https://down.guide/mux.
How long did it last?
3h, from 2026-03-06 22:57 UTC to 2026-03-07 01:57 UTC, by the times Mux posted.
What was affected?
Mux named Mux Video - VOD.
What caused it?
Mux hasn't published a root cause. If it does, it shows here.
Where does this come from?
Mux's official status page, https://status.mux.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.