Degraded Performance of Phrase Strings & Phrase TMS (EU) starting on September 10, 2026 06:52 CEST

What to do

• Check whether you use Phrase Translation center, Connectors in eu, us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 57m it lasted.

  Anything that failed between 2026-09-10 05:06 UTC and 2026-09-10 06:03 UTC may need a replay.

• Subscribe to Phrase's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=phrase works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Phrase 3

1. investigatingSep 10, 2026, 5:06 AM UTC

   We are currently investigating an issue affecting the synchronization of jobs between Phrase Strings and Phrase TMS via webhooks in our EU region. Customers may experience failures or delays when syncing translation jobs between the two products. Our team is actively working to identify the root cause and restore full functionality as quickly as possible.

   provider

2. monitoringSep 10, 2026, 5:34 AM UTC

   A fix has been implemented and deployed to address the webhook synchronization failures between Phrase Strings and Phrase TMS. We are currently monitoring the situation to confirm full stability. We will provide a further update once we have validated the resolution.

   provider

3. resolvedSep 10, 2026, 6:03 AM UTC

   We are pleased to confirm that the webhook synchronization issue between Phrase Strings and Phrase TMS has been resolved and verified as fully operational, including for US data center customers. This incident is now closed.

   provider

Corrections

None so far.

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