- Level
- confirmed
- Worst impact
- Major outage
- Components
- Phrase Portal (EU)
- Regions
- eu
What to do
Check whether you use Phrase Phrase Portal (EU) in eu. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 12m it lasted.
Anything that failed between 2026-01-15 17:38 UTC and 2026-01-15 18:50 UTC may need a replay.Subscribe to Phrase's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=phrase works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Phrase 7
- investigating
Phrase Portal is currently not accessible. Our engineering team is investigating the issue.
provider
- identified
Engineers identified the cause of the issue and will deploy a fix.
provider
- identified
A fix has been deployed and now Phrase Portal is accessible. We continue to monitor performance.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- monitoring
We are continuing to monitor for any further issues.
provider
- resolved
This incident has been resolved.
provider
- postmortem
### Introduction We would like to share details about an incident that affected the availability of the RawMT UI portal between **4:15 PM and 6:03 PM UTC** on January 15, 2026. During this time, users were unable to access the portal. The disruption was caused by a capacity limit being exceeded in our routing infrastructure. This post-mortem outlines what occurred and the steps we are taking to prevent similar issues in the future. ### Timeline **Jan 15, 2026 @ 4:15 PM UTC** – A high-severity alert was triggered as the RawMT UI portal became inaccessible to users. **Jan 15, 2026 @ 4:20–5:00 PM UTC** – Engineering teams identified that the issue was related to the routing layer reaching a fixed platform limit, preventing service traffic from being properly directed. **Jan 15, 2026 @ 5:03 PM UTC** – A mitigation was applied, re-routing affected services through alternate infrastructure. **Jan 15, 2026 @ 6:03 PM UTC** – Service was confirmed fully restored and the incident was marked as stable. ### Root Cause The issue occurred when the platform’s traffic routing infrastructure reached a fixed capacity limit on the number of active service associations it could manage. Once this limit was exceeded, configuration updates failed, preventing traffic from being correctly routed to certain services. Although application services remained operational, they became unreachable to users because there were no valid routing paths available. This resulted in a complete outage of the RawMT UI portal. ### Actions to Prevent Recurrence 1. **Improved Alerting** Alert thresholds for routing capacity have been adjusted to ensure earlier visibility and to elevate urgency before reaching critical limits. 2. **Service Distribution Across Infrastructure** Services have been actively rebalanced across multiple routing layers to reduce pressure on any single entry point. 3. **Planned Architecture Improvements** Work is underway to evaluate longer-term changes to the routing architecture to better support scale and reduce the risk of reaching fixed limits in the future.
provider
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Corrections
None so far.
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Questions about DWN-75ba56db56
Is Phrase still down?
No, this incident was resolved 2026-01-15 18:50 UTC. For Phrase's live state, see https://down.guide/phrase.
How long did it last?
1h 12m, from 2026-01-15 17:38 UTC to 2026-01-15 18:50 UTC, by the times Phrase posted.
What was affected?
Phrase named Phrase Portal (EU) in eu.
What caused it?
Phrase hasn't published a root cause. If it does, it shows here.
Where does this come from?
Phrase's official status page, https://status.phrase.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.