Phrase: Degraded Performance of CAT Web Editor Component

What to do

Check whether you use Phrase CAT web editor in apac. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 2h 16m it lasted.
Anything that failed between 2025-04-23 04:47 UTC and 2025-04-23 07:03 UTC may need a replay.
Subscribe to Phrase's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=phrase works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

investigatingApr 23, 2025, 4:47 AM UTC
Users based in Asia reported issues with CAT web editor. Our engineering team is investigating the issue.
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investigatingApr 23, 2025, 5:31 AM UTC
We are continuing to investigate the issue.
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identifiedApr 23, 2025, 5:56 AM UTC
The team found an issue in the index configuration of the database, and is actively trying to fix it as soon as possible.
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monitoringApr 23, 2025, 6:13 AM UTC
The team deployed a fix that reduced the database load, and all clusters are running smoothly since then. We are continuing to monitor the situation.
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resolvedApr 23, 2025, 7:03 AM UTC
The incident has been resolved.
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Reports count in aggregate; nothing about you is shown.

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Is Phrase still down?

No, this incident was resolved 2025-04-23 07:03 UTC. For Phrase's live state, see https://down.guide/phrase.

How long did it last?

2h 16m, from 2025-04-23 04:47 UTC to 2025-04-23 07:03 UTC, by the times Phrase posted.

What was affected?

Phrase named CAT web editor in apac.

What caused it?

Phrase hasn't published a root cause. If it does, it shows here.

Where does this come from?

Phrase's official status page, https://status.phrase.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.