- Level
- confirmed
- Worst impact
- Major outage
- Components
- Analytics, API, CAT web editor, Connectors, File processing, Machine translation, Project management, Term base, Translation memory
- Regions
- eu
What to do
Check whether you use Phrase Analytics, API, CAT web editor, Connectors and 5 more in eu. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 19m it lasted.
Anything that failed between 2025-03-27 08:18 UTC and 2025-03-27 08:36 UTC may need a replay.Subscribe to Phrase's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=phrase works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Phrase 5
- investigating
We are currently experiencing a performance disruption of all Phrase TMS (EU) components. Our engineering team is investigating the issue.
provider
- identified
The issue has been identified and a fix is being implemented.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
This incident has been resolved.
provider
- postmortem
### **Introduction** We would like to share more details about the events that occurred with Phrase between 9:01 AM CET and 9:17 AM CET on March 27, 2025 which led to an outage of all Phrase TMS \(EU\) components and what Phrase engineers are doing to prevent these issues from reoccurring. ### **Timeline** 09:01 AM CET: The number of processed requests began to slowly decline. 09:07 AM CET: Monitoring systems alerted our on-call teams about the instability of the environment. 09:12 AM CET: Support tickets started to appear. Our engineers begin investigating the situation. 09:17 AM CET: A faulty component was identified and restarted, which stabilized the environment. **Root Cause** One of the caching components nodes became overloaded with incoming traffic. This caused dependent services to experience significant delays while waiting for responses from the cache middleware. **Actions to Prevent Recurrence** We are upgrading the caching system to a newer version and increasing the number of cache nodes to better spread the traffic and prevent network congestion.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-de8029f9af
Is Phrase still down?
No, this incident was resolved 2025-03-27 08:36 UTC. For Phrase's live state, see https://down.guide/phrase.
How long did it last?
19m, from 2025-03-27 08:18 UTC to 2025-03-27 08:36 UTC, by the times Phrase posted.
What was affected?
Phrase named Analytics, API, CAT web editor, Connectors and 5 more in eu.
What caused it?
Phrase hasn't published a root cause. If it does, it shows here.
Where does this come from?
Phrase's official status page, https://status.phrase.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.