- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Ordering, Ordering
- Regions
- eu, us
What to do
Check whether you use Phrase Ordering, Ordering in eu, us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1d 20h it lasted.
Anything that failed between 2026-08-31 15:06 UTC and 2026-09-02 11:46 UTC may need a replay.Subscribe to Phrase's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=phrase works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Phrase 2
- investigating
We are currently experiencing intermittent errors when communicating with Gengo, one of our third-party translation vendors. This is causing timeouts and 502 errors on price calculation and order submission for translation orders routed through Gengo, affecting both EU and US data centers. Gengo has confirmed the issue on their end and is investigating.
provider
- resolved
Gengo has resolved the underlying issue on their end. Price calculations and translation order submissions to Gengo are now working again.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-e22573f203
Is Phrase still down?
No, this incident was resolved 2026-09-02 11:46 UTC. For Phrase's live state, see https://down.guide/phrase.
How long did it last?
1d 20h, from 2026-08-31 15:06 UTC to 2026-09-02 11:46 UTC, by the times Phrase posted.
What was affected?
Phrase named Ordering, Ordering in eu, us.
What caused it?
Phrase hasn't published a root cause. If it does, it shows here.
Where does this come from?
Phrase's official status page, https://status.phrase.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.