The Down Index, 2025-W17

Rankings

Which cloud and SaaS providers break the most, from their own posted incidents. How the Down Index scores them.

The week's worst incidents, ranked by Down Index score: 2025-W17, Apr 21 to Apr 27.

158Trello is slow or unavailableTrello · Major outage · 33m
- Impact30
- Breadth20
- Duration8
- Reach0
- Acknowledgement0
254Issue with Box and Hootsuite syncsAirtable · Degraded · 10h 58m
- Impact8
- Breadth20
- Duration15
- Reach11
- Acknowledgement0
349Elevated API Errors on SandboxUnit · Major outage · 1h 27m
- Impact30
- Breadth9
- Duration10
- Reach0
- Acknowledgement0
445Platform performance degradedApify · Partial outage · 8h 54m
- Impact18
- Breadth2
- Duration14
- Reach11
- Acknowledgement0
543Increased 500 status codesLoops · Partial outage · 1h 17m
- Impact18
- Breadth15
- Duration10
- Reach0
- Acknowledgement0
642Issues with Delivery of videosapi.video · Partial outage · 43m
- Impact18
- Breadth8
- Duration9
- Reach7
- Acknowledgement0
738Slow response times for Ask AI and delay in indexing new messagesSuperhuman · Partial outage · 1d 10h
- Impact18
- Breadth5
- Duration15
- Reach0
- Acknowledgement0
834Inputs not reacting on some published appsHex · Partial outage · 2h 55m
- Impact18
- Breadth4
- Duration12
- Reach0
- Acknowledgement0
933Queries to data stored on C120 cluster are failingIterable · Partial outage · 1d 16h
- Impact18
- Breadth0
- Duration15
- Reach0
- Acknowledgement0
1031Secondary Metal port impacted in FR Metro (FR5)Equinix Metal · Degraded · 1d 16h
- Impact8
- Breadth8
- Duration15
- Reach0
- Acknowledgement0
1130Investigating elevated site errorsReddit · Partial outage · 29m
- Impact18
- Breadth4
- Duration8
- Reach0
- Acknowledgement0
1229Email latency due to Sendgrid issueBraze · Degraded · 1h 5m
- Impact8
- Breadth0
- Duration10
- Reach11
- Acknowledgement0
1327Typeform OAuth Service degraded - Login with Microsoft Social loginTypeform · Partial outage · 28m
- Impact18
- Breadth1
- Duration8
- Reach0
- Acknowledgement0
1427We're investigating reports of platform avaliblity issuesAttio · Partial outage · 49m
- Impact18
- Breadth0
- Duration9
- Reach0
- Acknowledgement0
1527Rate limit action causing connection issuesngrok · Degraded · 1h 49m
- Impact8
- Breadth8
- Duration11
- Reach0
- Acknowledgement0
1625Multilingual is currently downgradedRetell AI · Degraded · 7h 46m
- Impact8
- Breadth3
- Duration14
- Reach0
- Acknowledgement0
1725Elevated LatencyCoveralls · Degraded · 3h 31m
- Impact8
- Breadth5
- Duration12
- Reach0
- Acknowledgement0
1824PyPI Elevated Error RatesPyPI · Partial outage · 16m
- Impact18
- Breadth0
- Duration6
- Reach0
- Acknowledgement0
1923Degraded Performance of CAT Web Editor ComponentPhrase · Degraded · 2h 16m
- Impact8
- Breadth4
- Duration11
- Reach0
- Acknowledgement0
2021Network Connectivity Issue - SG MetroEquinix Metal · Degraded · 48m
- Impact8
- Breadth4
- Duration9
- Reach0
- Acknowledgement0
2120Intermittent Inbound SIP Calls FailuresPlivo · Degraded · 29m
- Impact8
- Breadth4
- Duration8
- Reach0
- Acknowledgement0
2220Network Connectivity Issue TY MetroEquinix Metal · Degraded · 31m
- Impact8
- Breadth4
- Duration8
- Reach0
- Acknowledgement0
2320Issues with logging inimgix · Degraded · 3h 1m
- Impact8
- Breadth0
- Duration12
- Reach0
- Acknowledgement0
2419Maps not loading when using the default Radar map style and older MapLibre versionsRadar · Degraded · 1h 2m
- Impact8
- Breadth2
- Duration9
- Reach0
- Acknowledgement0
2518Retell LLM API incidentRetell AI · Partial outage · 0m
- Impact18
- Breadth0
- Duration0
- Reach0
- Acknowledgement0

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