Rankings
Which cloud and SaaS providers break the most, from their own posted incidents. How the Down Index scores them.
Providers ranked by weighted downtime in September 2022, most first. 13 providers with incidents.
- 1. Mailjet3h 16m weighted3 incidents · median 1h 42m to resolve · postmortems 0%
- 2. CloudBees1h 51m weighted1 incident · median 3h 42m to resolve · postmortems 0%
- 3. Twitch1h 44m weighted2 incidents · median 6h 13m to resolve · postmortems n/a
- 4. Coda1h 18m weighted1 incident · median 1h 18m to resolve · postmortems 0%
- 5. LogRocket1h 3m weighted1 incident · median 6h 24m to resolve · postmortems n/a
- 6. Lucid38m weighted1 incident · median 2h 10m to resolve · postmortems 0%
- 7. ServiceNow Cloud Observability38m weighted1 incident · median 8h 22m to resolve · postmortems n/a
- 8. Mural30m weighted2 incidents · median 1h 40m to resolve · postmortems 100%
- 9. Basecamp28m weighted1 incident · median 2h 22m to resolve · postmortems n/a
- 10. Lokalise21m weighted5 incidents · median 1m to resolve · postmortems 0%
- 11. Courier10m weighted1 incident · median 1h 3m to resolve · postmortems n/a
- 12. Percy10m weighted1 incident · median 1h 52m to resolve · postmortems 0%
- 13. Daily9m weighted1 incident · median 6h 43m to resolve · postmortems n/a
Downtime is weighted by impact (major x1, partial x0.5, degraded x0.2) from providers' own posted incidents. Providers with none aren't listed, and a month can shift when a late incident is imported.