Rankings
Which cloud and SaaS providers break the most, from their own posted incidents. How the Down Index scores them.
Providers ranked by weighted downtime in April 2024, most first. 3 providers with incidents in Observability.
- 1. Hotjar6h 21m weighted2 incidents · median 18h 33m to resolve · postmortems 0%
- 2. Rootly28m weighted3 incidents · median 30m to resolve · postmortems 0%
- 3. ServiceNow Cloud Observability0m weighted1 incident · median 0m to resolve · postmortems n/a
Downtime is weighted by impact (major x1, partial x0.5, degraded x0.2) from providers' own posted incidents. Providers with none aren't listed, and a month can shift when a late incident is imported.