Rankings
Which cloud and SaaS providers break the most, from their own posted incidents. How the Down Index scores them.
Providers ranked by weighted downtime in May 2024, most first. 3 providers with incidents in Observability.
- 1. ServiceNow Cloud Observability1h 18m weighted2 incidents · median 2h 37m to resolve · postmortems 0%
- 2. Bugsnag25m weighted1 incident · median 2h 41m to resolve · postmortems n/a
- 3. FullStory23m weighted2 incidents · median 4h 15m to resolve · postmortems n/a
Downtime is weighted by impact (major x1, partial x0.5, degraded x0.2) from providers' own posted incidents. Providers with none aren't listed, and a month can shift when a late incident is imported.