- Level
- confirmed
- Worst impact
- Degraded
- Components
- Enterprise Knowledge
- Down Index
- 21of 100
What to do
Check whether you use Twilio Enterprise Knowledge. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 4h 33m it lasted.
Anything that failed between 2026-11-04 18:20 UTC and 2026-11-04 22:53 UTC may need a replay.Subscribe to Twilio's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=twilio works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Twilio 5
- investigating
We are experiencing elevated latency when searching and ingesting content in Enterprise Knowledge. Customers using Enterprise Knowledge, including those using it with Conversation Intelligence, may see slower than normal responses. Our engineers are working to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.
provider
- investigating
We are continuing to investigate the issue on elevated latency when searching and ingesting content in Enterprise Knowledge. Customers using Enterprise Knowledge, including those using it with Conversation Intelligence, may see slower than normal responses. Our engineers are working to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
provider
- monitoring
Enterprise Knowledge is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
provider
- monitoring
Enterprise Knowledge is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
provider
- resolved
Search latency has been resolved and Knowledge Enterprise is operating normally at this time. This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-eb5ac4dc42
Is Twilio still down?
No, this incident was resolved 2026-11-04 22:53 UTC. For Twilio's live state, see https://down.guide/twilio.
How long did it last?
4h 33m, from 2026-11-04 18:20 UTC to 2026-11-04 22:53 UTC, by the times Twilio posted.
What was affected?
Twilio named Enterprise Knowledge.
What caused it?
Twilio hasn't published a root cause. If it does, it shows here.
Where does this come from?
Twilio's official status page, https://status.twilio.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.