Salesforce Integration - Calls not logging in Salesforce

What to do

• Check whether you use Aircall Salesforce Integration. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 35m it lasted.

  Anything that failed between 2025-11-10 16:04 UTC and 2025-11-10 16:38 UTC may need a replay.

• Subscribe to Aircall's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=aircall works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Aircall 3

1. identifiedNov 10, 2025, 4:04 PM UTC

   We have identified an issue preventing some calls from logging in Salesforce, and we're actively working on a fix. We will provide further updates as soon as progress is made.

   provider

2. monitoringNov 10, 2025, 4:11 PM UTC

   We have implemented a fix, and we observe positive results from our tests. We continue to monitor the service performance.

   provider

3. resolvedNov 10, 2025, 4:38 PM UTC

   System performance has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

   provider

Corrections

None so far.

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