Increased Error Rate

What to do

• Check whether you use Aircall Inbound Calls, Conversation Center, Aircall Workspace (Web), Outbound Calls and 3 more. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 41m it lasted.

  Anything that failed between 2026-10-13 15:38 UTC and 2026-10-13 16:19 UTC may need a replay.

• Subscribe to Aircall's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=aircall works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Aircall 5

1. investigatingOct 13, 2026, 3:38 PM UTC

   We are currently investigating a spike in errors that may cause different sporadic issues.

   provider

2. investigatingOct 13, 2026, 3:50 PM UTC

   We are continuing to investigate this issue.

   provider

3. identifiedOct 13, 2026, 3:50 PM UTC

   The issue is circumscribed to a subset of actions, and it's not permanent. We are developing the necessary actions to mitigate the impact.

   provider

4. monitoringOct 13, 2026, 3:53 PM UTC

   We are observing improvements across services. We will continue monitoring until full resolution is confirmed.

   provider

5. resolvedOct 13, 2026, 4:19 PM UTC

   We can confirm this issue is fully resolved. If you continue to experience any issues logging into Aircall, making or receiving calls, or loading the Dashboard, please don’t hesitate to reach out to our Support team for further assistance.

   provider

Corrections

None so far.

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