Users with connectivity issues

What to do

• Check whether you use Aircall Aircall Workspace (Web), Aircall Workspace (Desktop), Aircall Mobile App (iOS), Aircall Mobile App (Android) and 1 more in apac, jp. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 34m it lasted.

  Anything that failed between 2026-10-17 16:23 UTC and 2026-10-17 17:57 UTC may need a replay.

• Subscribe to Aircall's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=aircall works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Aircall 4

1. investigatingOct 17, 2026, 4:23 PM UTC

   We are currently investigating a subset of users with connectivity issues.

   provider

2. identifiedOct 17, 2026, 4:48 PM UTC

   The issue seems to be limited to one of the Roaming regions - Singapore. Affected users can navigate to Settings > Network Diagnosis > choose a different Roaming selection. Other regions are operating normally.

   provider

3. monitoringOct 17, 2026, 5:52 PM UTC

   Users connected to the Singapore Roaming location have been moved to the Roaming location Japan. We are now observing improvements. Our team will continue monitoring it until full resolution is confirmed.

   provider

4. resolvedOct 17, 2026, 5:57 PM UTC

   We can confirm this issue is fully resolved. The Roaming region Singapore is fully operational. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

   provider

Corrections

None so far.

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