Skip to main content
Aircall

Partner Integrations Not Receiving Call Events

Degraded Lasted 1d 3h · started · Aircall's page

Level
confirmed
Worst impact
Degraded
Components
Other Integrations
Down Index
23of 100

What to do

  • Check whether you use Aircall Other Integrations. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 1d 3h it lasted.

    Anything that failed between 2026-10-07 01:20 UTC and 2026-10-08 04:58 UTC may need a replay.
  • Subscribe to Aircall's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=aircall works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Aircall 6

  1. investigating

    We are currently investigating an issue affecting the following Aircall partner integrations: Gorgias Jobadder Klaviyo Help Scout Bullhorn Sellsy What's impacted: Call events from Aircall are not being delivered to these integrations New installs and OAuth flows through these integrations may also be failing Our team has identified the issue and is actively working on a resolution. We will post updates here as the situation progresses.

    provider

  2. investigating

    We continue to investigate the disruption affecting the following partner integrations: Gorgias Jobadder Klaviyo Help Scout Bullhorn Sellsy We have identified the root cause as an infrastructure issue on the third-party side. Our team is actively working with our integration partner to restore service as quickly as possible.

    provider

  3. identified

    The issue originates with the infrastructure that hosts these integrations. We are working with our integration partner to restore it

    provider

  4. identified

    Our integration partner is working with their infrastructure provider to restore these services.

    provider

  5. monitoring

    Our integration partner has restored services, and we have confirmed the impacted integrations are working as expected. We have reconnected the integrations that were disabled, but in some cases customers may need to reinstall them from the Aircall Dashboard. We are monitoring the results and working to backfill all impacted call data.

    provider

  6. resolved

    The disruption affecting the following partner integrations has been resolved: Gorgias Jobadder Klaviyo Help Scout Bullhorn Sellsy Call events from Aircall are now being delivered successfully to these integrations. We apologise for the disruption and are conducting a post-mortem to prevent recurrence.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-fb8143fc2c

Is Aircall still down?

No, this incident was resolved 2026-10-08 04:58 UTC. For Aircall's live state, see https://down.guide/aircall.

How long did it last?

1d 3h, from 2026-10-07 01:20 UTC to 2026-10-08 04:58 UTC, by the times Aircall posted.

What was affected?

Aircall named Other Integrations.

What caused it?

Aircall hasn't published a root cause. If it does, it shows here.

Where does this come from?

Aircall's official status page, https://status.aircall.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.