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down.guideby Sazabi
Aircall

Aircall status history

50 incidents over the last year, newest first; 99.98% uptime (90 days), 99.99% uptime (12 months). History from before down.guide started reading the page is imported from Aircall's own archive.

Month

2026-11

1 incident

  1. AircallPartial outage
    Issues Making and Receiving Calls
    lasted 24mInbound Calls, Outbound Calls
Month

2026-10

9 incidents

  1. AircallPartial outage
    Increased Platform Errors
    lasted 2h 32mInbound Calls, Conversation Center, Aircall Workspace (Web) +8
  2. AircallDegraded
    Users with connectivity issues
    lasted 1h 34mAircall Workspace (Web), Aircall Workspace (Desktop), Aircall Mobile App (iOS) +2apac, jp
  3. AircallPartial outage
    Increased Error Rate
    lasted 41mInbound Calls, Conversation Center, Aircall Workspace (Web) +4
  4. AircallPartial outage
    Calling Issues
    lasted 49mInbound Calls, Outbound Calls
  5. AircallDegraded
    Partner Integrations Not Receiving Call Events
    lasted 1d 3hOther Integrations
  6. AircallDegraded
    Intermittent calls and SMS failures on a subset of French and Spanish numbers
    lasted 1h 1mInbound Calls, Inbound Messaging (SMS/MMS), Outbound Calls +2
  7. AircallDegraded
    Intermittent calls and SMS failures on a subset of French and Spanish numbers
    lasted 40mInbound Calls, Inbound Messaging (SMS/MMS), Numbers Management (Purchase, Porting, Compliance) +1
  8. AircallDegraded
    Outbound calls from mobile Spanish numbers reaching an audio message.
    lasted 35mOutbound Calls
  9. AircallPartial outagePostmortem
    Issues logging in to Aircall Workspace
    lasted 1h 26mAircall Workspace (Web), Aircall Workspace (Desktop)
Month

2026-09

3 incidents

  1. AircallPartial outage
    Outbound audio degradation for some SG customers
    lasted 3h 1mInbound Calls, Outbound Callsapac
  2. AircallDegraded
    Increased Platform Errors
    lasted 39mCall Routing & IVR, Live Monitoring, Users & Teams
  3. AircallDegraded
    Delayed MMS delivery confirmation for some customers
    lasted 44mOutbound Messaging (SMS/MMS)
Month

2026-08

5 incidents

  1. AircallDegraded
    Users stuck on call status
    lasted 1h 9mAircall Workspace (Web), Aircall Workspace (Desktop)
  2. AircallDegraded
    Inbound issues impacting some Mexico phone numbers
    lasted 10h 32mInbound Callsus
  3. AircallDegraded
    Issues calling German numbers
    lasted 19h 7mInbound Calls, Outbound Calls
  4. AircallPartial outage
    French eSIM numbers unreachable
    lasted 2h 25meSIM
  5. AircallDegraded
    AI Agents not reading Knowledge Base
    lasted 28mAI Voice Agent (AIVA) — Inbound, AI Voice Agent (AIVA) — Outbound, AI Messaging Agent
Month

2026-07

9 incidents

  1. AircallPartial outage
    Login issues in GB and CH
    lasted 1h 34mLogin
  2. AircallDegraded
    Analytics High Loading time
    lasted 12mAnalytics
  3. AircallDegraded
    Delay logging call/activity events to integrations
    lasted 1h 59mHubspot Integration, Zendesk Integration, Other Integrations
  4. AircallDegraded
    Delay logging call/activity events to integrations
    lasted 3h 6mHubspot Integration, Salesforce Integration, Zendesk Integration +1
  5. AircallDegraded
    Errors saving E911 emergency location for some customers
    lasted 20mNumbers Management (Purchase, Porting, Compliance)
  6. AircallDegraded
    Users Stuck in Calls
    lasted 1h 31mAircall Workspace (Web), Aircall Workspace (Desktop), Aircall Mobile App (iOS) +1
  7. AircallDegraded
    Analytics Dashboards Slow Loading
    lasted 59mAnalytics
  8. AircallDegraded
    Duplicate Inbound Call Attempts - UK Carrier
    lasted 6h 10mInbound Calls
  9. AircallDegraded
    Duplicate Inbound Call Attempts - UK Carrier
    lasted 20mInbound Calls
Month

2026-06

3 incidents

  1. AircallPartial outage
    Analytics Dashboards Not Loading
    lasted 8h 46mAnalytics
  2. AircallDegraded
    SMS Delivery Delays in France and Spain
    lasted 4h 12mInbound Messaging (SMS/MMS), Outbound Messaging (SMS/MMS)
  3. AircallDegraded
    Dashboard Performance Issues
    lasted 45mConversation Center
Month

2026-05

5 incidents

  1. AircallDegraded
    Aircall Workspace In-Call Controls Intermittently Unresponsive
    lasted 42mAircall Workspace (Web), Aircall Workspace (Desktop), Aircall Mobile App (iOS) +2
  2. AircallDegraded
    Issues with phone calls impacting Mexico phone numbers
    lasted 49mInbound Calls, Outbound Calls
  3. AircallPartial outage
    Workspace App - Error loading conversations
    lasted 1h 27mAircall Workspace (Web), Aircall Workspace (Desktop)
  4. AircallDegraded
    Issue on inbound/outbound calls
    lasted 2h 1mInbound Calls, Aircall Workspace (Web), Outbound Calls +4
  5. AircallDegraded
    Calls Not Ringing iOS Mobile App
    lasted 1h 18mAircall Mobile App (iOS)
Month

2026-04

3 incidents

  1. AircallDegraded
    Inbound Call Issues impacting French and Spanish Numbers
    lasted 41mInbound Calls, eSIM
  2. AircallDegraded
    Degraded Service for Outbound Calls to Chile
    lasted 22d 23hOutbound Calls
  3. AircallPartial outage
    Aircall Analytics Performance
    lasted 31mAnalytics
Month

2026-03

1 incident

  1. AircallDegraded
    Call dropping in Germany
    lasted 2h 32mInbound Calls, Outbound Calls
Month

2026-02

2 incidents

  1. AircallDegraded
    SMS and MMS delivery issues
    lasted 1h 26mInbound Messaging (SMS/MMS)
  2. AircallDegraded
    Loading Issues
    lasted 3h 59mAircall Workspace (Desktop)
Month

2026-01

3 incidents

  1. AircallDegraded
    Issue with Spain telco providers
    lasted 47mInbound Calls, Outbound Calls
  2. AircallPartial outage
    Issues with Login
    lasted 51mLogin
  3. AircallDegraded
    Authentication issue, showing something went wrong
    lasted 2mLogin
Month

2025-12

3 incidents

  1. AircallDegraded
    Calls dropping and quality issues
    lasted 1h 50mInbound Calls, Outbound Calls
  2. AircallDegraded
    Public API returning 500 error
    lasted 33mAPI & Webhooks
  3. AircallMajor outage
    Aircall Support Portal unavailable
    lasted 29mAircall Support Portal (Help Center)us
Month

2025-11

2 incidents

  1. AircallDegraded
    Agent experience degraded
    lasted 2h 24mInbound Calls
  2. AircallDegraded
    Salesforce Integration - Calls not logging in Salesforce
    lasted 35mSalesforce Integration
Month

2025-10

1 incident

  1. AircallDegraded
    Delay updating User status
    lasted 29m