- Level
- confirmed
- Worst impact
- Degraded
- Components
- Inbound Calls
- Regions
- us
What to do
Check whether you use Aircall Inbound Calls in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 10h 32m it lasted.
Anything that failed between 2026-08-25 21:16 UTC and 2026-08-26 07:48 UTC may need a replay.Subscribe to Aircall's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=aircall works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Aircall 5
- identified
We are currently handling an issue impacting one of Aircall's Carrier Providers in Mexico. We will provide updates as soon as we have progress.
provider
- identified
We continue to actively work with the impaired Carrier Partner on a resolution. This issue, impacting a subset of Mexican numbers, causes duplicated inbound call entries, though the calls themselves do not connect. We are actively working on this and will share progress as soon as possible.
provider
- identified
Aircall's Carrier Providers in Mexico have informed us that they are continuing to investigate the issue with their team of specialists and will update us as soon as they have progress.
provider
- monitoring
Aircall's Carrier Partner in Mexico has informed us that they have applied a fix for the issue impacting a subset of Mexican numbers, which caused duplicated inbound call entries with calls failing to connect. Early results are positive, and we are now monitoring the situation closely to confirm full recovery. We will provide a further update once the fix is fully validated.
provider
- resolved
The Carrier Partner's fix has been validated and inbound calls on the affected Mexican numbers are operating normally. This incident is now resolved. Thank you for your patience.
provider
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Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-ee739767ab
Is Aircall still down?
No, this incident was resolved 2026-08-26 07:48 UTC. For Aircall's live state, see https://down.guide/aircall.
How long did it last?
10h 32m, from 2026-08-25 21:16 UTC to 2026-08-26 07:48 UTC, by the times Aircall posted.
What was affected?
Aircall named Inbound Calls in us.
What caused it?
Aircall hasn't published a root cause. If it does, it shows here.
Where does this come from?
Aircall's official status page, https://status.aircall.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.