Increased Platform Errors

What to do

• Check whether you use Aircall Inbound Calls, Conversation Center, Aircall Workspace (Web), Outbound Calls and 7 more. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 32m it lasted.

  Anything that failed between 2026-10-29 21:12 UTC and 2026-10-29 23:44 UTC may need a replay.

• Subscribe to Aircall's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=aircall works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Aircall 4

1. identifiedOct 29, 2026, 9:12 PM UTC

   We are currently investigating elevated error rates affecting some Aircall services. Some customers may experience issues placing or receiving calls, saving call outcomes, or loading parts of the app. The issue appears related to a degradation at one of our infrastructure providers. We’re working closely with them to mitigate the impact and will share another update within 60 minutes, or sooner if we have more information. We are continuously working to stabilize the system performance.

   provider

2. identifiedOct 29, 2026, 10:11 PM UTC

   We’re continuing to work on the elevated error rates affecting some Aircall services. Some customers may still experience issues placing or receiving calls, saving call outcomes, or loading parts of the app. The issue is still related to a degradation at one of our infrastructure providers. We’re working closely with them, and our teams are actively monitoring and pursuing mitigation options. We don’t have a resolution time yet. We’ll share our next update within 60 minutes, or sooner if anything changes.

   provider

3. monitoringOct 29, 2026, 11:12 PM UTC

   A fix has been implemented, and we’re seeing error rates return to normal for the affected Aircall services. We’re continuing to monitor closely to make sure service remains stable. Some customers may still see lingering effects, such as calls or call outcomes that didn’t complete during the disruption. If you’re still experiencing issues, please contact Support and we’ll help. We’ll post another update within 60 minutes, or sooner if anything changes.

   provider

4. resolvedOct 29, 2026, 11:44 PM UTC

   This incident has been resolved and the affected Aircall services are operating as expected. Our infrastructure provider has confirmed recovery on their side, and we’ve monitored our systems to verify service has remained stable. If you’re still seeing any issues, please contact Aircall Support and we’ll help right away.

   provider

Corrections

None so far.

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