Duplicate Inbound Call Attempts - UK Carrier

What to do

• Check whether you use Aircall Inbound Calls. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 6h 10m it lasted.

  Anything that failed between 2026-07-02 09:27 UTC and 2026-07-02 15:38 UTC may need a replay.

• Subscribe to Aircall's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=aircall works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Aircall 4

1. investigatingJul 2, 2026, 9:27 AM UTC

   We are seeing a recurrence of the inbound call connectivity issue with a UK Carrier that was previously reported and resolved. This is again causing sporadic retries on calls to Aircall UK numbers, and some customers may experience duplicate inbound call attempts. We have re-engaged with the carrier and are working to confirm the root cause and prevent further recurrence. We will share updates as soon as we have more information.

   provider

2. identifiedJul 2, 2026, 1:05 PM UTC

   We are seeing improvements but are waiting for our carrier partner to confirm that the fix is permanent.

   provider

3. identifiedJul 2, 2026, 1:10 PM UTC

   We are continuing to work on a fix for this issue.

   provider

4. resolvedJul 2, 2026, 3:38 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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