- Level
- confirmed
- Worst impact
- Degraded
- Components
- Outbound Calls
What to do
Check whether you use Aircall Outbound Calls. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 22d 23h it lasted.
Anything that failed between 2026-04-21 21:26 UTC and 2026-05-14 20:53 UTC may need a replay.Subscribe to Aircall's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=aircall works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Aircall 3
- identified
We have identified the cause of increased call failure rates affecting outbound calls to Chilean numbers. Our network and carrier relations teams are actively working with our partner carrier to find a resolution and restore call quality and connection rates to Chilean destinations as quickly as possible.
provider
- monitoring
We are actively working on an issue affecting outbound calls from certain Chilean phone numbers due to an unannounced policy change by a telecommunications carrier. Inbound calls to these numbers are not affected. Our team has applied routing adjustments to reduce the impact and is working toward a permanent resolution. If you are experiencing outbound call failures from Chilean numbers, please contact our support team at https://support.aircall.io/ or your account manager to discuss options and any available immediate mitigations.
provider
- resolved
We can confirm the outbound traffic to Chile has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-6e585460bc
Is Aircall still down?
No, this incident was resolved 2026-05-14 20:53 UTC. For Aircall's live state, see https://down.guide/aircall.
How long did it last?
22d 23h, from 2026-04-21 21:26 UTC to 2026-05-14 20:53 UTC, by the times Aircall posted.
What was affected?
Aircall named Outbound Calls.
What caused it?
Aircall hasn't published a root cause. If it does, it shows here.
Where does this come from?
Aircall's official status page, https://status.aircall.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.