Intermittent calls and SMS failures on a subset of French and Spanish numbers

What to do

• Check whether you use Aircall Inbound Calls, Inbound Messaging (SMS/MMS), Numbers Management (Purchase, Porting, Compliance), eSIM. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 40m it lasted.

  Anything that failed between 2026-10-05 09:32 UTC and 2026-10-05 10:12 UTC may need a replay.

• Subscribe to Aircall's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=aircall works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Aircall 7

1. investigatingOct 5, 2026, 9:32 AM UTC

   We are investigating reports of French and Spanish numbers failing intermittently with messaging and calling.

   provider

2. investigatingOct 5, 2026, 9:33 AM UTC

   We are continuing to investigate this issue.

   provider

3. identifiedOct 5, 2026, 9:58 AM UTC

   We are working with our carrier that identified the issue and taking remedial actions.

   provider

4. identifiedOct 5, 2026, 10:01 AM UTC

   Our carrier is seeing recovery with calls and messaging services.

   provider

5. monitoringOct 5, 2026, 10:02 AM UTC

   A fix has been implemented and we are monitoring the results.

   provider

6. monitoringOct 5, 2026, 10:05 AM UTC

   We are continuing to monitor for any further issues.

   provider

7. resolvedOct 5, 2026, 10:12 AM UTC

   This has fully recovered and we confirm resolution.

   provider

Corrections

None so far.

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