Duplicate Inbound Call Attempts - UK Carrier

What to do

• Check whether you use Aircall Inbound Calls. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 20m it lasted.

  Anything that failed between 2026-07-01 10:44 UTC and 2026-07-01 11:04 UTC may need a replay.

• Subscribe to Aircall's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=aircall works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Aircall 3

1. identifiedJul 1, 2026, 10:44 AM UTC

   We have identified an issue with a UK Carrier that is causing inbound call connectivity retries. This issue is sporadically impacting calls to Aircall UK numbers. Some customers may see duplicate inbound call attempts. We will provide further details as soon as downstream carriers make progress.

   provider

2. monitoringJul 1, 2026, 10:49 AM UTC

   The carrier partner has implemented a fix, and we are observing calls returning to the regular performance. We will continue to monitor the system until the resolution is confirmed.

   provider

3. resolvedJul 1, 2026, 11:04 AM UTC

   We can confirm the issue with the UK carrier has been fully resolved. We appreciate your patience and understanding while we worked with our partners to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

   provider

Corrections

None so far.

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