Aircall: AI Agents not reading Knowledge Base

What to do

Check whether you use Aircall AI Voice Agent (AIVA) — Inbound, AI Voice Agent (AIVA) — Outbound, AI Messaging Agent. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 28m it lasted.
Anything that failed between 2026-08-05 16:48 UTC and 2026-08-05 17:16 UTC may need a replay.
Subscribe to Aircall's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=aircall works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

investigatingAug 5, 2026, 4:48 PM UTC
We are currently investigating a possible issue with AI Agents missing connection to their configured Knowledge Base. Customers using Knowledge Base for AI Agents may experience degraded performance.
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monitoringAug 5, 2026, 4:59 PM UTC
The issue with AI Agent access to their configured Knowledge Bases has had a fix applied. We are no longer seeing errors and will continue to monitor
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resolvedAug 5, 2026, 5:16 PM UTC
This is confirmed fully resolved
provider

Reports count in aggregate; nothing about you is shown.

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Is Aircall still down?

No, this incident was resolved 2026-08-05 17:16 UTC. For Aircall's live state, see https://down.guide/aircall.

How long did it last?

28m, from 2026-08-05 16:48 UTC to 2026-08-05 17:16 UTC, by the times Aircall posted.

What was affected?

Aircall named AI Voice Agent (AIVA) — Inbound, AI Voice Agent (AIVA) — Outbound, AI Messaging Agent.

What caused it?

Aircall hasn't published a root cause. If it does, it shows here.

Where does this come from?

Aircall's official status page, https://status.aircall.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.