SMS Delivery Delays in France and Spain

What to do

• Check whether you use Aircall Inbound Messaging (SMS/MMS), Outbound Messaging (SMS/MMS). Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 4h 12m it lasted.

  Anything that failed between 2026-06-10 06:52 UTC and 2026-06-10 11:05 UTC may need a replay.

• Subscribe to Aircall's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=aircall works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Aircall 7

1. investigatingJun 10, 2026, 6:52 AM UTC

   We are currently investigating delays affecting SMS delivery in France. Messages may take longer than usual to be delivered. We are working to identify the cause and restore normal delivery times. Further updates will follow as we learn more.

   provider

2. investigatingJun 10, 2026, 6:58 AM UTC

   We are continuing to investigate this issue.

   provider

3. investigatingJun 10, 2026, 8:13 AM UTC

   We are continuing to investigate the issue. Further updates to follow as we learn more.

   provider

4. investigatingJun 10, 2026, 9:14 AM UTC

   We are continuing to investigate this issue. Some messages are not delivered for France and Spain numbers.

   provider

5. identifiedJun 10, 2026, 10:30 AM UTC

   The issue has been identified and a fix is being implemented.

   provider

6. monitoringJun 10, 2026, 10:42 AM UTC

   A fix has been implemented and we are monitoring the results.

   provider

7. resolvedJun 10, 2026, 11:05 AM UTC

   Messages are being processed normally now.

   provider

Corrections

None so far.

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